Antonio Castellanos
Welcome to my Website!
I’m Antonio and I am an Assistant Professor of Operations Research at the Hebrew University of Jerusalem Business School.
Previously, I was a Postdoctoral Principal Researcher at the University of Chicago Booth School of Business hosted by Professor Amy Ward. I received my PhD from the Faculty of Data and Decision Sciences at the Technion – Israel Institute of Technology, advised by Professor Galit Yom-Tov and worked closely with Professor Yair Goldberg. During my time at the Technion I conducted research at the SEElab a worldwide hub for research and teaching in Service Engineering.
Research Interests
Areas: service operations, AI for service delivery and design, contact centers, behavioral operations
Methodologies: data science, stochastic modeling, Hawkes processes, data-driven modeling, machine learning, queueing theory, simulation, NLP